Everyone who publishes their apps in the App Store is familiar with the review system. If I worked at Apple and headed the App Store I would change the Ratings & Reviews and now I’ll tell you why.
This is a small post in the hope that it will be noticed and someday it will happen.
Ratings & Reviews in the App Store
The App Store ratings & reviews are very simple. The user downloads the application, uses it, and, after some time, can go to the App Store, or directly from the application, and rate the application on a scale from 1 to 5 and leave a review.
This review is moderated and, if everything is ok, it appears in the App Store on the application page, and other users can see the overall rating of the application on a five-point scale and read reviews before deciding to install the application.
The developer can respond to the review, and can also appeal the rating review in certain cases.
For example, if a review is not related to an application, contains offensive. content, looks like spam, or something else.
And everything seems to be correct and should work and work.
But there are a number of users, the so-called haters, who just put a unit without comments and that’s it.
There can be many reasons, from a bad mood to critical days. But the problem is that the review and rating system is designed to make apps better and better through constant feedback from users. And simply rating 1, 2 or 3 stars without comments is not useful because it does not provide any feedback to the developers. Only negative emotions and a lot of demotivation. And you do not have the opportunity to report a concern, because it has no comment.
This is why I would change the Ratings & Reviews System in the App Store as follows.
A rating of 1, 2, or 3 stars should not be allowed to be left without a text commentary describing the reason for such a low rating.
Share this post if you feel the same way. This will help to make this idea visible and, perhaps, it will reach Apple 🙂